Tour Guides are asked to show their John Carroll P.R.I.D.E.:


  • Physical appearance is in good taste
  • Keeps conversations appropriate
  • Does not vocalize complaints to staff or visitors
  • Willing to do various tasks in office


  • Treats others the way they want to be treated
  • Sincere, kind, and considerate of differences
  • Treats staff as professionals
  • Uses appropriate salutations


  • Shows genuine interest in visitors
  • Listens to visitors and staff
  • Willing to answer questions
  • Goes the extra mile


  • Is on time for each shift
  • Follows appropriate protocol for shift replacements/calling off
  • Answers the telephone and directs calls appropriately
  • Knows facts about facilities, programs, services


  • Speaks loudly and clearly on tour
  • Smiles and is warm/friendly
  • Keeps positive attitude
  • Ensures visitor satisfaction and shows genuine appreciation