Tour Guides are asked to show their John Carroll P.R.I.D.E.:

Professionalism

  • Physical appearance is in good taste
  • Keeps conversations appropriate
  • Does not vocalize complaints to staff or visitors
  • Willing to do various tasks in office

Respect

  • Treats others the way they want to be treated
  • Sincere, kind, and considerate of differences
  • Treats staff as professionals
  • Uses appropriate salutations

Initiative

  • Shows genuine interest in visitors
  • Listens to visitors and staff
  • Willing to answer questions
  • Goes the extra mile

Discipline

  • Is on time for each shift
  • Follows appropriate protocol for shift replacements/calling off
  • Answers the telephone and directs calls appropriately
  • Knows facts about facilities, programs, services

Enthusiasm

  • Speaks loudly and clearly on tour
  • Smiles and is warm/friendly
  • Keeps positive attitude
  • Ensures visitor satisfaction and shows genuine appreciation