The John Carroll University voicemail system allows you to record personalized greetings to let callers know if you’re already on a call, away from your desk, or out of the office. It also offers your callers the option to press 0 to be transferred to the department secretary, University switchboard, or anyone else that you like to define as your answering point.

In addition, the system offers a number of flexible capabilities besides just answering your calls when you can’t. You can easily access messages while you are at home or on the road, and never miss another urgent call or message, no matter where you are. With Message Notification, when a message is received, an alert can be sent right to your pager, telephone, mobile, or SMS-capable device. Choose how and when you’d like to be notified, and how to access messages or change greetings from anywhere via phone, email, or the web.

If you would like to view and/or download a user’s guide, click here: Voice Mail Users Guide.

PREMIUM FEATURES                                                             Below are a list of other features that are not automatically activated, but may be requested. Some have a license fee associated with them.

Alternate Device – allows you to automate the retrieval of messages from a home or mobile telephone number. Click here for further information: Alternate Device

Integrated Client Access – allows you to use your email client (such as Outlook) to display not only your email messages, but your voice messages by incorporating a separate voicemail inbox. You can view, listen to, or save a copy of your voice mail messages on your computer. Click here for further information: ICA  (One-time license fee)

Simple UM (Unified Messaging) – while similar to ICA, Simple UM does not require a separate inbox, or the purchase of a license. You will receive an email which shows the caller ID of the sender, along with an attached WAV file, which you can listen to, or save a copy on your computer. Click here for further information: Simple UM

SMS Text Notification – allows you to receive an SMS text message on your mobile device with name and number of caller (if provided) who left you a voice mail message. Click here for further information: SMS                                                               (Texting charges  may apply, based upon your contract)

Web Phone Manager – allows you manage your mailbox settings from a computer with an internet connection. To access and manage your mailbox, click here: Web Phone Manager

Web Phone Manager (Enhanced) - allows you to also listen to messages, record greetings, and make and send messages. Click here for further information: WPM  (One-time license fee)                                  

NOTE: One license will be good for both the ICA, and WPM features.  To inquire about availability or fees for any of these services, please email the system administrator. If you prefer, you can leave a message at 216.397.4664.