The Center for Service and Social Action believes that service activities coordinated between our office, service participants (JCU students, staff, or alumni), community partners, and service-learning faculty members are most successful when all parties involved have a clear understanding of the expectations associated with the service. CSSA has worked to identify expectations that best meet the needs of our students and partners, while providing guidance and developing and maintaining a mutually beneficial experience.

Community Partners will:

  • Designate a staff member to serve as liaison.
  • Communicate directly with CSSA (not service participants) about all updates, changes, cancellations, concerns, etc.
  • Send CSSA all information necessary for the posting of service opportunities, including activity descriptions, contact names and numbers, days/times of service, policies and regulations, and all documents (applications, reference forms, etc.) or information about requirements (background checks, TB tests, etc.) which students will have to complete in order to participate in service.
  • Create a safe and supportive environment for students and provide an orientation and any training required.
  • Complete and return all forms necessary for CSSA Federal Work Study compliance.
  • Record/verify students’ service hours via JCU Service Hour Tracking Sheets or via your online profile within one week of the service date.
  • Check-in with JCU service participants and CSSA periodically to both receive and provide feedback on the service experience.

The Center for Service and Social Action will:

  • Nurture our service participant, faculty, and community partner relationships and communicate regularly.
  • Work with faculty to develop service activities which support and enhance students’ academic coursework.
  • Recruit community partners with whom we can create rich and rewarding service opportunities in agreement with the CSSA mission.
  • Conduct pre-service orientation sessions for service participants.
  • Facilitate pre-requisite training and special testing for service activities.
  • Coordinate service participants’ enrollment and registration for service.
  • Provide transportation to and from most sites.
  • Track service hours.
  • Seek and provide feedback with community partners, service participants, and faculty regarding the service experience.