If you have a question not answered here, please contact the Office of Orientation at orientation@jcu.edu or by calling 216.397.1983.

Where is my transition letter?

Once a student has submitted his/her enrollment deposit and enrollment reservation form, a transition letter and personalized first-year checklist will be mailed to the student’s permanent address. This mailing introduces our transition website and contains your personal information needed to log in to our systems to register online for an orientation session.

These mailings will begin in mid-to-late April. For those who deposit after that time, please allow one week after you have paid your deposit to receive your transition mailing. If you have not received it after that time, please contact the Office of Admission at 216.397.4645.

What is my email address and password? My email password does not work.

The transition mailing includes your personalized first-year checklist where you will find your  JCU email address and initial password (unless you have logged into your JCU G-mail account and changed your password). Note: the initial JCU G-mail password is typically set to the student’s Banner ID.

If you have received your transition mailing but for some reason did not receive your personalized first-year checklist, please contact the Office of Admission at 216.397.4645. *Note: Changing your Banner PIN does not change your email password.

What are my Banner User ID and PIN, and/or my Blackboard User ID and password, and where do I find them?

Your Banner ID and PIN will allow you to enter the Secure Area of Banner Web where you will register for an orientation session and can access your own financial information. Once you have registered for classes, you will be able to view your class schedule and eventually see your grades and other academic information. Your Blackboard username and password will allow you to take your required Foreign Language Placement Exam.

The transition mailing includes your personalized first-year checklist where you will find your Banner ID and initial PIN (unless you have already logged into Banner Web and changed your PIN). It also includes your Blackboard username and password (Note: the initial Blackboard password is typically set to the student’s Banner ID). If you have received your transition mailing but for some reason did not receive your personalized first-year checklist, please contact the Office of Admission at 216.397.4645.

My Banner User ID does not work.

The Banner ID should appear like this: B00012345 (using zeros not the letter O). The Banner PIN is case sensitive and has at least eight characters (letters and numbers). Make sure that you can go to the “Enter Secure Area” page from www.jcu.edu/bannerweb  in order to enter your Banner ID. If you are having difficulty logging on try going to a different computer (home, library, etc.) as some employers block certain websites. If you cannot do this please contact the Computer Help Desk at 216.397.3005. If you can get this far but your Banner ID and/or PIN does not seem to be working, call the Enrollment Division at 888.335.6800.

How do I register for orientation?

The transition website contains detailed instructions on how to register online for an orientation session. You can also check the orientation website for registration instructions. Your Banner ID and PIN will be needed to register. These are found on your personalized first-year checklist included in your transition mailing. If you have received your transition mailing but for some reason did not receive your personalized first-year checklist, please contact the Office of Admission at 216.397.4645.

Can I just register for orientation over the phone?

Registration for orientation is simple and quick online. Please follow the instructions on the transition website You can also check the orientation website for registration instructions.

I get to the initial Blackboard page (http://blackboard.jcu.edu), but I don’t know how to get to my language placement exam from there, or I don’t see the correct language placement exam which I am expecting to see?

The text from the initial Blackboard page is pasted below:

  • Click on the User Login button to access the current Blackboard system using your JCU username and password.
  • Click here to access all Summer 2014 courses including Language Placement Tests for new students on the new Blackboard 9.1 system.
  • Please call the Help Desk at 216.397.3005 if you have questions or need assistance.

As shown here, you must click on the correct link labeled “Summer 2014 courses including Language Placement Tests …” to access your Language Placement Exam, which is set-up as a “course” in Blackboard. Once you click that correct link, you will log in with your Blackboard username and password (as shown on your personalized first-year checklist in your transition mailing). Once you are logged in to Blackboard, you should see that you are enrolled in the Language Placement Exam for the correct Foreign Language (French, German, Italian, Latin, or Spanish). If the foreign language you are expecting is not there once you are logged in correctly, please  contact the Office of Admission at 216.397.4645.