Where is the Student Health and Wellness Center located?
The Student Health and Wellness Center is located in the lower level of Murphy Hall.

What are the hours the Student Health and Wellness Center is open?
The Health and Wellness center is open during the academic school year on the following schedule:

Clinic Hours:
Monday through Friday 8:30 a.m. to 5 p.m.
Physician’s Hours:
Monday and Thursday, 1:00 p.m.-4:45p.m.
Please call the Health and Wellness Center for Summer Hours.

Who is eligible to receive services from the Health and Wellness center?
Any JCU undergraduate or graduate student, whether a campus resident or commuter, who attends classes full-time, part-time, days, evenings, or weekends is eligible for medical assistance.

How are services obtained?
The Health and Wellness center is staffed by registered nurses during the hours of operation. Walk-in service is available during the clinic hours on a first-come, first-served basis. If the clinic is closed, you are encouraged to contact your R.A. or JCU EMS.

What type of services are available?
Experienced registered nurses are available for illness and injury clinic care. Physicians are on site Mondays and Thursdays, 1:00 p.m.-4:45 p.m., during the academic school year.   Hospitals (including pediatric ER) and urgent cares are also located nearby.

Blood work, allergy injections, TB testing, immunizations, GYN clinic, HIV/STI testing, travel clinic, massage therapy, along with health-wellness literature.

What are the charges for the Student Health and Wellness center?
Most Health and Wellness center care is offered without charge. There is a charge for doctor visits, lab work, allergy injections, physicals, and equipment loaned but not returned. Charges may be paid in cash or check; physician visits are billed through their office. Each student is responsible for knowing their own insurance coverage for network physicians and medical facilities.

Does the Health and Wellness center offer any transportation services to facilities located off campus?
The Student Health and Wellness Center has a medical van available to transport students to medical appointments, free of charge, within a five mile radius of our University. The hours of transport are Monday through Friday 9a.m. to 5 p.m. To schedule transportation please call 216.397.4349.

How are emergencies handled?
A rescue squad is available for victims of major accidents or life threatening emergencies (dial 911). The ambulance will usually transport you to the emergency room of the nearest hospital. There will be a fee charged for this transport. You are reminded that an emergency room is NOT to be used as a doctor’s office. If you are unsure about what to do, contact the Health and Wellness center for advice and counsel. If the Health and Wellness center is closed, contact JCU EMS or your R.A.

What about Student Insurance?
The University does not offer student health insurance, although information about purchasing coverage is available.

You are required to submit a copy of your health insurance coverage, including insurance company name, address, group and contract numbers, to the Student Health and Wellness Center for our files.

Is a visit to the Health and Wellness center kept confidential?
Records of all visits to the Health and Wellness center are STRICTLY CONFIDENTIAL. Information about the nature of illnesses is NOT given to anyone (including faculty, administration, and family) without the permission of the student. In the event of a serious illness or accident, the health center will notify your parents of the situation. Your prior consent is necessary if you are 18 or older.

Does the Health and Wellness center provide class excuses?
Individual faculty members determine attendance policies. When you must be absent from class for medical reasons, it is your responsibility to inform your faculty members. Upon request, the Health and Wellness center will give a written note, validating the date you were seen. This is not an excuse for missing class. This policy is in accordance with the HIPAA guidelines, which protects the privacy rights of each student.