If your card is lost or stolen, contact The Carroll Card Office at 216.397.4961 during office hours. Office hours are Monday through Friday 8:30 a.m.-12 p.m. and 1-5 p.m.

You can deactivate your Carroll OneCard (for Carroll Cash) online¬†by going to: https://www.onecardgivesback.com/jcu/ and after logging in, use “Manage Carroll Cash.”