1. Use and Ownership

The Carroll OneCard personal identification card is issued to you as a member of the John Carroll University community subject to the following terms and conditions.

The Carroll OneCard is the property of John Carroll University. Protect this card with the same care you would use to safeguard cash.

The Carroll OneCard allows the cardholder to access facilities and services at John Carroll University. A cardholder can access materials and services at the University library, check cashing at the cashier’s office, access a student meal plan at any of the five dining facilities on campus, and access facilities in the University recreation complex and computer labs. The Carroll OneCard can be used as a stored value card for campus soft drink, coffee, and snack machines equipped with readers, in residence hall laundry rooms’ washers and dryers and in the University bookstore. In addition, the Carroll OneCard is accepted at designated Carroll Cash off-campus merchants listed on the website www.onecardgivesback.com/jcu.

Although the card is property of John Carroll University , it is entrusted to you for your convenience while enrolled at or employed by the University. Only the person to whom the identification card is issued is privileged to use the card. No account should be accessed by anyone other than the cardholder. Unauthorized use, alteration or duplication warrants confiscation and/or disciplinary and legal action.

Students withdrawing from the University will turn in their Carroll OneCards at the time of withdrawal.

Employees retiring or leaving the University will return their cards to the department of human resources at the time of their exit interview. Retirees may have a retiree card issued by the Carroll Card office.

2. Your first Carroll OneCard

Students and employees must present an official picture identification card (usually a driver’s license or state identification card) to Carroll Card office personnel to obtain the Carroll OneCard. Students must also present proof of current registration. Employment will be independently verified prior to issuing the card.

At the time when your Carroll OneCard is created for you, you will also have the option of receiving an RFID tag that can be used in place of the ID card for all card transactions except use in the library.

3. Lost, Stolen, or Expired Cards

The cardholder is responsible for maintaining a valid ID card in proper working condition. A replacement fee of $10 will be charged for lost, stolen, misplaced, or abused cards. Defective or heavy wear ID cards will be replaced at no charge when turning in your old ID card.

If your Carroll OneCard is lost or stolen, you must notify the Carroll Card office to facilitate the card’s cancellation. Such notification must be made by telephone or in person to the following:

Carroll Card Office: 216.397.4961, Monday through Friday 8:30 a.m.-12 p.m. and 1-5 p.m.

You can also deactivate your lost card at the following website: www.onecardgivesback.com/JCU. Login using the username and password you selected when you registered your Carroll OneCard.

Until you cancel your Carroll OneCard, you will be responsible for all use of your Carroll OneCard including cash balances. Upon issuance of a replacement Carroll OneCard, your remaining cash balances will be transferred to your new Carroll OneCard. If your Carroll OneCard is replaced due to theft or loss, it is deactivated and cannot be reactivated should you find it at a later date.

4. Meal Plans and Flex Dollars (Plus Points)

When you contract for a meal plan on your housing contract, the appropriate plan will be credited to your Carroll OneCard. Commuters and other non-residents purchasing meal plans should make arrangements through the residence life office (216.397.4408, www.jcu.edu/studentl/residencelife/index.htm) the first week of the semester.

Flex Dollars are purchased through food service. The food service office is located in the cafeteria, adjacent to the Underground (http://www.campusdish.com/en-US/CSMA/JohnCarroll).

Flex Dollars and meal plan value are not transferable and cannot be used at vending machines or other points of sale. They are only valid at the food service dining facilities on campus

Students withdrawing from the University will have their meal plans and Flex Dollars prorated, as appropriate, by the Office of residence life. Refunds on meal plans and flex dollars will be mailed to the student account billing name and address.

5. Stored Value Function

You may use your Carroll OneCard as a stored value card for vending (snacks, beverages, and campus washers and dryers) and at the University bookstore by adding Carroll Cash (the vending account) to your card. In addition, Carroll Cash can be used at the designated “Give Something Back” off campus merchants listed on the website www.onecardgivesback.com/jcu.

Carroll Cash is available once funds are deposited either at the Carroll Card office, Administration Building, Room AD03, or through the One Card Gives Back link at John Carroll’s website http://www.jcu.edu/carrollcard. There is a $10 minimum deposit amount. Only cash and checks will be accepted for deposit at the Carroll Card office. Checks returned for any reason will be charged back to Carroll Cash and a $25 returned check fee will be charged. MasterCard, VISA, or Discover payments are accepted through the One Card Gives Back website. To avoid any fees associated with credit card purchases, you can use a checking account to transfer funds.

The Carroll OneCard is a stored value card only and does not permit credit transactions. You can not get money directly from Carroll Cash. Debits resulting from your failure to properly utilize or control the Carroll OneCard are your responsibility as the cardholder. The University is not responsible for any loss, inconvenience, or embarrassment to you or to others arising as a result of lack of funds in your account.

6. Monitoring Your Account

You can review Carroll Cash transactions from the One Card Gives Back website that’s accessible from http://www.jcu.edu/carrollcard. We recommend you print a monthly statement for your records.

7. Refunds

John Carroll University will not debit your accounts other than in accordance with transactions authorized through the use of your Carroll OneCard, or as permitted under these terms. Refunds on Carroll Cash accounts are subject to the following restrictions. Refunds are given only to the cardholder. (Payments made to a Carroll Cash account become the property of the cardholder. Payments made by parents or other parties are refundable only to the cardholder.)

Refunds are only given upon graduation, withdrawal, or transfer from John Carroll. You will be required to complete a refund form. The bank that holds Carroll Cash charges a $10 processing fee for all refunds of Carroll Cash.

8. Usage

John Carroll University and the Carroll Card office are not responsible for the refusal to accept or honor your Carroll OneCard account by any of the participating establishments under, but not limited to, the following circumstances:

  • There are insufficient funds in your account at the time the purchase is requested.
  • The equipment being used by the merchant or office initiating the transaction is not functioning correctly at the time the transaction is attempted.
  • Your account has been temporarily or permanently suspended due to violation(s) of this agreement.
  • Your Carroll OneCard has been reported as lost.

9. Error Resolution Procedure

If you think an unauthorized charge has been transacted on your account, you must notify the Carroll Card office in writing as soon as the transaction in question is discovered. Include information on the date and amount of the transaction, as well as any other information you feel is necessary to help the staff investigate the claim.

10. Changes to Terms

Future changes in terms and conditions regulating use of the Carroll OneCard will apply to all cards in circulation and use at that time and will supersede the terms and conditions in effect at the time the card was acquired. The University reserves the right to change any of the policies without notice.

11. Privacy Policy

Your account and personal information will be kept confidential. Outside parties will not be privileged to information about you, your account, or the purchases you make without your express consent unless such disclosure is in compliance with court order or government legislation.

12. Acceptance of Agreement

By initiating deposits and transactions on your Carroll OneCard Cash account, you have agreed to the terms and conditions of the agreement as set forth in this document.