Quality Assurance

The Office of Financial Aid is committed to the fair and equitable delivery of financial assistance to all eligible applicants. John Carroll University is required by federal law to conduct verification of selected student’s financial aid. To ensure that the application information used to determine financial assistance eligibility is complete and accurate, student records may be selected for further review at any time during a period of enrollment to determine the reliability of the information. If requested, the required documents and information must be provided or aid may be denied.

Rights and Responsibilities

As a recipient of federal student aid, you have rights you should exercise and responsibilities you must meet. Knowledge of these rights and responsibilities will put you in a better position to make decisions about your educational goals.

You have the right to know:

  • What financial aid programs are available.
  • Deadlines for submitting applications for aid.
  • How your financial aid will be distributed.
  • How your financial need was determined.
  • How much of your need has been met.
  • The College’s refund policy.
  • What portion of your aid package is “gift aid” and what must be repaid.
  • If the aid is a loan, you have the right to know the interest rate, repayment amount and procedures, length of time to repay, and when repayment begins.
  • How the college determines if you are making satisfactory academic progress, and what happens when you are not.
  • You have the right to accept, decline, or seek adjustment to your financial aid award(s).
  • Information you give to the Office of Financial Aid will be treated confidentially.
  • You may contact the Office of Financial Aid if you believe that special conditions exist affecting your financial need that warrants an adjustment to your financial aid package. If you experience a change in family circumstances, such as loss of employment, death, separation or divorce, or extremely high medical expenses that affect your ability to pay your educational costs, an appeal may be appropriate.

It is your responsibility to:

  • Apply for financial aid every year.
  • Complete the FAFSA application form accurately and submit it on time.
  • Provide correct information. Information found to be knowingly falsified may be referred to the U.S. Department of Education, Office of Inspector General.
  • Provide all additional documentation requested by the Financial Aid Office.
  • Read all forms you sign.
  • Keep copies of all your financial aid records.
  • If required, you must register with the Selective Service System.
  • Complete the required entrance and exit loan information.
  • To repay all loans in accordance with the terms of your promissory notes.
  • You must notify your lender if any of the following occurs before your loan is repaid: change of name, change of address, graduation, withdrawal or less than half-time attendance, and transfer to another institution.
  • Use your JCU email to receive information about your financial aid.
  • Notify the Financial Aid Office if you:
    • Change your name.
    • Change your residency/housing plan.
    • Change your marital status.
    • Change your major.
    • Change your graduate/undergraduate status.
  • Notify the Registrar if you change your address/phone number.

For more information or for a written copy of this information please contact Student Enrollment and Financial Services at enrollment@jcu.edu